Shipping policy
Welcome to SAWATELL.
The purpose of this shipping policy is to outline the shipping procedures, covered zones, delivery methods, and applicable timeframes for orders placed with SAWATELL. We invite you to review this policy before confirming your order.
1. Order Processing Orders are generally prepared within 24 to 48 business hours, excluding weekends and public holidays. During periods of high activity, additional processing time may be required. In such cases, the Customer will be notified by email.
2. Delivery Zones SAWATELL provides delivery to mainland France as well as several European countries. For any delivery outside these zones, the Customer is requested to contact SAWATELL prior to ordering to verify shipping options and feasibility.
3. Delivery Methods and Times
🇫🇷 Shipping within France
We offer several delivery options depending on your preferences:
Home Delivery – Colissimo (3 business days)
€5.90 for all orders under €99
Free for purchases of €99 and above
Pick-up Point Delivery – Chronopost (4 business days)
Free for all orders, with no minimum purchase required
🇪🇺 Shipping within Europe We deliver to numerous European countries.
Home Delivery – Chronopost (approximately 5 business days)
€8.90 for all orders under €120
Free for purchases of €120 and above
4. Shipping Charges Shipping charges are calculated automatically at checkout based on the destination and the selected delivery method.
5. Order Tracking Once the order has been shipped, the Customer will receive a shipping confirmation email containing a tracking number. This allows the Customer to track the progress of their package on the carrier's website or via the SAWATELL website.
6. Delivery Delays SAWATELL cannot be held liable for delays attributable to the carrier or external events such as exceptional weather conditions, strikes, or logistical disruptions. In the event of an unusual delay or delivery issue, the Customer is invited to contact our customer service at sales@sawatell.com so that we can take the necessary steps. If a package is marked as delivered but has not been received, the Customer must notify us within five (5) business days so that an investigation can be opened with the carrier.
7. International Shipments For deliveries outside the European Union, customs duties, taxes, or additional fees may be required by local authorities. These fees remain the sole responsibility of the Customer and are not included in the order total.
8. Delivery Address It is the Customer's responsibility to verify the accuracy and completeness of the delivery address provided when ordering. In the event that a package is returned due to an incorrect or incomplete address, additional fees may be charged for re-shipping.
9. Delivery Issues Upon receipt of a damaged or incomplete package, the Customer must contact SAWATELL as soon as possible at sales@sawatell.com, attaching photographs of the package and the affected products. SAWATELL will take the necessary measures to provide an appropriate solution in the shortest possible timeframe.
